Terms of Service

Company draft for attorney review. Version: launch-draft-1. Effective date: September 11, 2026. These draft terms are not yet finalized for public launch.

1. Agreement and eligibility

These Terms form a binding agreement, when validly accepted, between you and [LEGAL OPERATOR NAME], operating under the Pineform Labs brand at 1550 Wilson Blvd, Ste 700 PMB264, Arlington, VA 22209 ("Pineform Labs," "Soren," "we," or "us"), governing your use of Soren. If you do not agree, do not use the service. Soren is intended only for people aged 18 or older. You must be at least 18 and legally able to enter this agreement. If you use Soren for an organization, you represent that you have authority to bind it; references to "you" include that organization where applicable. Each user remains responsible for their own conduct.

The legal operator is not yet finalized for launch. Pineform Labs has not yet been formed as a separate LLC or corporation. Before these Terms become effective, [LEGAL OPERATOR NAME] must be replaced with either the correctly formed entity or the individual sole proprietor's full legal name, as applicable.

2. The service and AI limitations

Soren is an AI-assisted work and productivity operator that helps organize context, conversations, plans, and bounded workflows. Features depend on configuration and release status; beta features may change, fail, or become unavailable. Current hosted Google Workspace features provide read access only. A description of possible future capabilities is not a promise that those capabilities are available.

AI responses may be inaccurate, incomplete, outdated, or unsuitable. You must review outputs, verify material facts, and exercise independent judgment before relying on or sharing them. Soren does not provide professional legal, medical, financial, tax, or other regulated advice. Consult a qualified professional when appropriate. Do not use Soren as the sole basis for decisions affecting people's rights, safety, or access to essential services.

3. Plans, approvals, and execution

Drafts, plans, recommendations, and prepared handoffs are not execution. Approval authorizes only the specific action described and does not guarantee execution or a successful result. Where an execution feature is available, its permissions, ownership checks, and separate confirmation requirements still apply. Uncertain, stale, or ambiguous external state may cause Soren to stop rather than proceed. You are responsible for reviewing destinations, content, permissions, and effects before approval and verifying results afterward. You may not bypass these boundaries. Current hosted access does not include Gmail sending or Workspace writes.

4. Accounts and connected services

Provide accurate account information, protect access to your sign-in account and devices, and promptly report suspected compromise to [email protected]. You are responsible for activities you authorize and must not share or transfer access in violation of applicable restrictions.

You represent that you have authority to connect each third-party account and permit Soren's requested access, including any required organizational permission. Connecting an account does not grant rights you do not possess. Google and other third-party services have their own terms and privacy practices. Their availability, permissions, or APIs may change independently of Soren. You may disconnect Google Workspace using the connection controls. Disconnection stops future Soren reads after successful local disconnection but does not erase previously saved conversations or revoke other people's independent access.

5. Your content and our intellectual property

You retain your ownership rights in content you supply. You grant Soren a limited, non-exclusive license to host, copy, transmit, process, and display that content as necessary to provide the service, respond to your requests, maintain security, and meet legal obligations, subject to our Privacy Policy and applicable law. This includes processing by service providers needed for those purposes. You are responsible for having the rights and permissions to supply content, including personal information of others.

As between you and Soren, to the extent permitted by law, you may use generated outputs; we assign to you any rights we may have in those outputs. Outputs may resemble other users' outputs, may not qualify for intellectual property protection, and may implicate third-party rights. No exclusivity or non-infringement guarantee is made.

Pineform Labs, Soren, and their licensors retain rights in the service, software, design, branding, and documentation, excluding your content. These Terms give you permission to use the available service in accordance with these Terms, not ownership of Soren's technology or trademarks.

6. Acceptable use

Our Acceptable Use Policy is incorporated into these Terms. Do not use Soren unlawfully, infringe others' rights, abuse connected services, bypass safeguards, or attempt unauthorized access. We may investigate suspected abuse using proportionate measures consistent with our Privacy Policy.

7. Paid features and cancellation

The current private staging service has no implemented checkout or subscription billing. If paid plans are offered, the price, billing period, renewal terms, applicable charges, and cancellation method will be disclosed before purchase and require affirmative consent. No paid subscription arises merely by signing in to this build.

The Subscription, Cancellation & Refund Policy governs available paid plans. Cancellation prevents future renewal and ordinarily leaves access through the paid period. Payments are non-refundable and ordinary partial periods are not prorated, except where applicable law requires otherwise or the purchase terms expressly provide otherwise. Nothing limits mandatory consumer cancellation, withdrawal, or refund rights.

8. Suspension and termination

You may stop using Soren and request account closure through [email protected]. There is currently no self-service account deletion workflow. We may suspend or terminate access for material violations, security risks, unlawful use, nonpayment under an applicable paid plan, or service discontinuation. Where reasonably practicable and lawful, we will provide notice and an opportunity to address remediable issues. Urgent protective action may occur without advance notice. Data handling after termination follows our Privacy Policy and applicable obligations; closure does not promise instant removal from backups or erase records that must lawfully be retained.

9. Warranties and liability

To the extent permitted by applicable law, the service and outputs are provided "as is" and "as available." We disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant uninterrupted, error-free, secure, or accurate operation. Statutory warranties and rights that cannot lawfully be excluded remain intact.

To the extent permitted by law, neither party is liable under these Terms for indirect, incidental, special, consequential, or punitive damages, or lost profits arising from use of the service. Soren's aggregate liability arising from these Terms or the service is limited to the greater of the fees you paid to Soren for the service in the twelve months before the event giving rise to the claim and US $100. This proposed liability floor is a contract term, not a subscription price. These limitations do not apply to fraud, willful misconduct, gross negligence, or liability that cannot be limited by law. They do not limit mandatory consumer remedies. Counsel must review the allocation of risk for the actual business and jurisdictions before these drafts become effective.

10. Indemnification

To the extent permitted by law, you will defend and indemnify the legal operator of Soren against third-party claims, damages, and reasonable costs resulting from your unlawful use, infringement through content you supply, or material breach of these Terms. This obligation does not cover claims caused by Soren's own misconduct. We will promptly notify you of a claim, permit reasonable control of the defense, and reasonably cooperate. No settlement may admit fault or impose non-monetary obligations on an indemnified party without its consent. Counsel must assess applicability to consumers and organizational customers.

11. Changes, disputes, and general terms

We may update the service and these Terms. Material changes will receive notice appropriate to the change and applicable law; where new acceptance is required, we will obtain it before applying the revised agreement. The effective date and version identify the applicable text. A posted draft is not evidence of a user's acceptance.

Subject to mandatory protections of your home jurisdiction, the laws of Illinois govern this agreement, without regard to conflict-of-law rules. Courts in Cook County, Illinois will hear disputes where that venue is legally permitted. These drafts contain no mandatory arbitration agreement or class-action waiver.

If a provision is unenforceable, the remaining provisions continue to the extent permitted by law. Failure to enforce a provision is not a waiver. These Terms, incorporated policies, and any applicable written agreement with Soren govern your use; mandatory law prevails over conflicting terms. Provisions that by their nature survive termination, including accrued payment obligations, ownership, liability, and dispute provisions, survive.

12. Contact

Service and Terms questions: [email protected]. Privacy and closure requests: [email protected]. Security reports: [email protected]. Postal contact: Pineform Labs / [LEGAL OPERATOR NAME], 1550 Wilson Blvd, Ste 700 PMB264, Arlington, VA 22209.